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Refund and Returns Policy
We want you to be completely satisfied with your Rivoli Cosmetics purchase. If for any reason you are not, we offer a hassle-free return and refund policy.
Returns and Exchanges:
- We accept returns and exchanges of unopened and unused products within 30 days of purchase.
- Unfortunately, due to hygiene reasons, we cannot accept returns of opened or used products.
- To initiate a return or exchange, please contact us at [your email address] or [your phone number] within the 30-day window. We will provide you with a return authorization number (RAN) and instructions on how to return your product.
Return Shipping:
- You are responsible for the cost of return shipping. We recommend using a trackable shipping method with insurance.
Refunds:
- Once we receive your returned product and verify that it is unopened and unused, we will issue a full refund to the original form of payment within 5 business days.
- Please note that it may take an additional 3-5 business days for your bank to credit your account.
Exchanges:
- If you would like to exchange your product for a different product, we will be happy to do so. However, you will be responsible for the cost of shipping the new product to you.
Non-Returnable Items:
- The following items are non-returnable:
- Opened or used products
- Gift cards
- Items purchased on sale or clearance
Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us immediately at [your email address] or [your phone number]. We will be happy to send you a replacement or issue a full refund.
Please note:
- We reserve the right to limit returns or exchanges in cases of suspected fraud or abuse.
- This Refund and Returns Policy is subject to change at any time. We will post any changes on our website.